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Regional Industry Collaboration
Connect participating accommodation providers through a shared incident reporting network.
A safer accommodation community
Protecting Motels.
Supporting Managers.
Sharing Information.
A secure, collaborative incident reporting platform connecting verified accommodation providers across regional Australia.
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Verified MotelsAccess intended for approved accommodation providers.
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Secure ReportingRecord and review relevant guest incidents responsibly.
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Regional CollaborationHelp participating motels make informed decisions.
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Privacy FocusDesigned with careful information handling in mind.
About Regional Motel Guest Incident Register
A Practical Solution for Accommodation Providers
Regional Motel Guest Incident Register is being developed to help motel owners and managers manage risk, document incidents and share relevant information within a verified accommodation network.
- Report and record guest incidents
- Review relevant regional incident information
- Support disputes and corrections when needed
Why Join Regional Motel Guest Incident Register?
Stronger Together. Safer Accommodation.
Regional motel operators face many of the same challenges. Regional Motel Guest Incident Register provides a structured way to document incidents and collaborate with other verified accommodation providers.
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Consistent Incident Records
Document incidents using standardised categories and reporting procedures.
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Verified Member Access
Keep sensitive incident information within the approved network, rather than on a public guest register.
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Fair and Responsible Reporting
Support incident review, disputes and corrections to help maintain accurate records.
How It Works
Simple, Secure and Effective
01
Register Your Motel
Provide your motel and contact details to apply for membership.
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Get Approved
Applications are reviewed by the Central Administrator.
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Report & Collaborate
Approved managers can use the secure reporting platform.
Understanding Guest Incidents
Supporting Responsible Incident Reporting
Guest incidents can affect motel staff, other guests, property and business operations. Regional Motel Guest Incident Register helps participating accommodation providers document relevant incidents and share information responsibly within a verified network.
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Property Damage
Deliberate or negligent damage beyond reasonable wear and tear.
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Abusive Behaviour
Threats, harassment or aggression towards staff or guests.
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Disturbances
Excessive noise, disruptive conduct or serious breaches of property rules.
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Theft & Non-Payment
Documented theft, unpaid accounts or suspected payment fraud.
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Safety Incidents
Serious incidents affecting the safety or security of the property.
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Malicious Reviews
Documented, knowingly false statements; not ordinary negative feedback.
Important: Incident reports are records of reported events, not automatic proof of wrongdoing. Reports should be factual, relevant and supported by available evidence. The public website does not display identifiable guest records.
Privacy & Responsible Reporting
Information Shared with Care
Regional Motel Guest Incident Register is intended to support responsible information sharing among verified accommodation providers, with accuracy, fairness and appropriate safeguards at the centre of the approach.
Restricted Member Access
Guest incident records are not publicly searchable. Access is intended for approved accommodation providers.
Factual, Relevant Reporting
Reports should describe documented incidents accurately, avoid speculation and include relevant context.
Disputes and Corrections
Reported information may be challenged and corrected through appropriate review procedures.
Fair Decision-Making
An incident report is not automatically proof of misconduct and should not be the sole basis for refusing accommodation.
Website testing notice: These are proposed responsible-reporting principles, not a complete privacy policy or a guarantee of operational safeguards. Actual practices, lawful grounds for data sharing and retention rules require review before operational launch.
Disputes & Appeals
A Fair Opportunity to Be Heard
Regional Motel Guest Incident Register recognises the importance of accurate information and fair review. If you believe an incident report contains incorrect, incomplete or misleading information, you should have a way to raise your concerns and request that it be reviewed.
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Raise a Dispute
Identify the report you are concerned about and explain which details you believe are inaccurate or unfair.
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Provide Information
Supply relevant context or supporting evidence to help assess the disputed information.
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Review the Matter
The matter can be assessed under the applicable review process, with relevant information considered.
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Outcome & Corrections
Where warranted, information may be corrected or updated and the outcome communicated through the appropriate channel.
Important information: This section describes the intended disputes and appeals approach. It is not currently a live guest submission service. A demonstration guest dispute form is available for testing. It does not submit, store or send personal information. Formal submission instructions, response timeframes and escalation arrangements will be published once approved. Please do not send personal or incident information through unverified channels.
Pricing & Membership
Simple, Affordable Motel Membership
Join the Regional Motel Guest Incident Register network with one straightforward monthly membership.
30-day free trial
Motel Membership
$5 AUD / month
Start with a 30-day free trial, then $5 per month.
- Access to the Motel Manager Portal after approval
- Incident reporting and management tools
- Regional incident information for authorised members
- Dispute management features
Registration is subject to Central Administration approval. Payment collection and automatic subscription billing are not yet enabled. The free trial and monthly pricing are advertised here; trial activation and billing will be introduced separately.
Join the Regional Motel Guest Incident Register Network
Building a more connected regional accommodation community.
Register Your Motel TodayMotel applications are reviewed by Central Administration before access is approved.